How quick action kept Jesse’s home loan refinance on track

Dream Makers in Action

With BluPeak Credit Union’s help, Jesse had a brand new, energy-efficient roof and solar system on his home. Sweet! Next up was refinancing his home loan. But just five days (one of them a holiday) before his rate lock was set to expire, he learned the new lender wasn’t okay with the BluPeak Credit Union solar loan. Surprise turned to panic when he discovered the subordination agreement the new lender required normally takes 10-20 days to complete. Then, he connected with Cora in our Consumer Lending department who, in Jesse’s words, “made the choice to be great!”

While a four-day turnaround seemed an insurmountable obstacle, Cora immediately understood the gravity of the situation for Jesse. Knowing exactly what needed to be done, she kept her cool and worked with him to quickly pull together the necessary documents, expedite the process and approvals, and deliver the subordination agreement in time for his refinance to move forward.

Referring to Cora as his hero, angel and savior all in one, Jesse appreciated that she never overpromised anything or put other members’ needs aside. She just made what was, in his view, a miracle happen — at the exact moment he needed it most. According to Jesse, she also created a member for life!

You Might Also Be Interested In

How the Hoyo Family Tackled COVID-19

Virtually everyone has been impacted in some way by the coronavirus/COVID-19 pandemic, but few have been affected as extensively as the Hoyo family – Erik, his wife Laura, three of their four children, and Laura’s mother all contracted the illness. Read More

How Dana finished college and recovered from bankruptcy

A single mother of two boys, Dana had put off completing her college degree due to various life events and was working to reestablish her credit after a bankruptcy when she connected with Genevieve in our La Jolla branch. She’d only been a member for six months and wondered if there was any way we could help. That day changed her family’s life. Read More

How Terry gained peace of mind and avoided double paying a bill…

Terry wrote a check to a business for close to $1,000 and watched her account closely so she would know when it cleared her account. When the business told her the check had been processed by their financial institution, but she saw the funds hadn’t actually been withdrawn from her account, she turned to Deanna who works in our La Mesa branch for help and advice. Should she write out another check to send to the company just to be safe, or wait and see? Read More