Q: What is the status of my auto loan application?

If you applied online, please check the status online ; otherwise call us at 866.873.4968 .

Question 1

Are my accounts insured?

Accepted Answer

Yes! Funds deposited with BluPeak Credit Union are insured by the National Credit Union Administration (NCUA) and backed by the full faith and credit of U.S. Government. Most deposits account are federally insured to at least $250,000. Individual Retirement Accounts (IRAs) are insured separately up to $250,000 each. You may be eligible for additional coverage on multiple accounts based on different ownership. Use the NCUA calculator to estimate your current insurance coverage. For questions regarding your NCUA insurance, call the NCUA Insurance Call Center at 800.755.1030, Option 2. Charter Number: 60801

Question 2

Do you offer financial counseling?

Accepted Answer

Yes! BluPeak Credit Union is partnering with GreenPath Financial Wellness to provide comprehensive financial counseling, financial education and money management tools. GreenPath Financial Wellness is a non-profit organization helping people for more than 50 years. Green Path can help with:

Personal and family budgeting
Student loan debt counseling
Housing counseling
Credit report coaching
Debt management plans to repay debt in full (not debt settlement)
Avoiding bankruptcy, foreclosure and repossession

Click here to learn more.

Question 3

Do you have a member referral program?

Accepted Answer

Yes! If you're happy with BluPeak Credit Union, we invite you to refer someone to us. If someone you refer joins, you'll both earn a cash reward. Get referral details here.

Question 4

How do I apply for membership?

Accepted Answer

If you live or work in one of the counties we serve—or you're affiliated through your school or workplace—you're eligible for membership. You can join BluPeak Credit Union if you meet any of the following criteria:

You live, work or worship in the California counties of Alameda, Sacramento, San Diego, Santa Clara or Yolo
You're employed by the State of California, including all administrative offices of the state
You're an employee, student or Alumni of the University of California or California University system
You're a retired employee of the State of California or the University of California System
You're employed by or a member of an affiliated Select Employee Group (SEG)
You're immediate family of a BluPeak Credit Union member or persons living in the same residence with a member and maintaining a single economic unit

Here's what you need to get started. To streamline the application process, please have the following information available for yourself and any joint applicants.

Valid, unexpired, government-issued ID (state-issued driver’s license, state ID or military ID)
Physical address (and a previous home address if you have lived at your current home address less than two years)
Social security number
Email address
Credit or debit card or a US checking account number and routing number to make your initial deposit.

Ready to join? Just Apply Online or visit one of our branch locations.

Question 5

How do I get my member number or account number?

Accepted Answer

We make it easy to locate all of your account information in Online or Mobile Banking. Simply click here to log in to Online Banking, click on your Account Name, then Account Details. Your ACH Number is your member number. Or, you can call us at 866.873.4968. We’re happy to help!

Question 6

What types of accounts do you offer?

Accepted Answer

BluPeak Credit Union offers a variety of checking and savings accounts designed to meet your specific needs. Learn more about our deposit accounts to find out which one is the best fit. Free Checking with eStatements is the centerpiece of your banking relationship, giving you convenient access to your money at over 30,000 surcharge-free ATMs and 6,700 credit union branches nationwide. Your account includes free Online and Mobile Banking, plus free Mobile Check Deposit. We offer accounts for sole proprietors and organizations, too. Visit one of our local branches to open your business account. To view the Deposit Account and Services Agreement, click here. Open your new account today. ^{Mobile and data rates apply when using Mobile Banking.}

Question 7

How do I transfer money between my accounts?

Accepted Answer

We offer several convenient ways to transfer money between your BluPeak Credit Union accounts:

Log in to Online Banking and click the Move Money tab
Log in to Online Banking using our Mobile App and tap Transfers
Use our 24-Hour Telephone Banking Line at 866.873.4968
Visit any CO-OP ATM

Question 8

How do I transfer money to another individual?

Accepted Answer

The easiest way to pay another person is through Bill Pay in Online Banking. Click on the Bill Pay tab, enter the person's name in the available field and click "Add." You'll need to provide the individual's address since payments to individuals are sent via regular mail. Need more options? You can also wire funds to other parties using the Wire Transfer Request form in Online Banking. Your BluPeak Credit Union account is also compatible with payment apps like CASH APP or Venmo. ^{Venmo is a service of PayPal, Inc. CASH APP is a trademark of Square, Inc.}

Question 9

Where can I get information about TruStage^™ Insurance?

Accepted Answer

You may occasionally receive offers from TruStage Insurance for Accidental Death and Dismemberment (AD&D), Life Insurance as well as Auto and Home Insurance. BluPeak Credit Union considers insurance an important part of your overall financial well-being, and we make these offers available to ensure you have insurance options at an affordable price. Today, more than 14 million members rely on TruStage to provide affordable individual and family coverage. To learn more, visit TruStage or call 888.787.8243. To cancel your TruStage Insurance call:

TruStage Life Insurance: 888.787.8243
TruStage AD&D: 888.787.8243
TruStage Auto and Home Insurance: 888.380.9287

^{TruStage is a registered trademark of CUNA Mutual Group.}

Question 10

What is the status of my auto loan application?

Accepted Answer

If you applied online, please check the status online; otherwise call us at 866.873.4968.

Question 11

How do I make a loan payment?

Accepted Answer

There are lots of easy ways to make payments on your BluPeak Credit Union auto or personal loan.

Make sure your payment is never late by setting up automatic payments from your BluPeak Credit Union Checking or Savings account.
Make a one-time payment in online banking from a BluPeak Credit Union Checking or Savings account, using the Make a Transfer function.
Make a payment from an outside financial institution by logging into the BluPeak Credit Union Mobile App and tap Loan Payment or log in to Online Banking, go to Move Money and select Loan Payment.
Make your payment in person by bringing your payment into any BluPeak Credit Union branch or CO-OP Shared Branch location.
Call us at 866.873.4968 for assistance making a payment from your Blupeak Checking or Savings account or to make a check by phone payment from another financial institution. There is a $10.00 fee for a check by phone payment.
If you prefer to mail your payment, be sure to write your account number on your check. If you have an auto loan that you received directly from the dealership, mail your payment with your loan coupon.

Mail Payments to: BluPeak Credit Union, P.O. Box 881109, San Diego, CA 92168 Send Overnight Payments to: BluPeak Credit Union, 10120 Pacific Heights Blvd., Suite 100, San Diego, CA 92121

Question 12

How can I find the payoff of my loan?

Accepted Answer

Need a payoff for an auto, personal or home equity loan? Call us at 866.873.4968 for personal assistance. To request a Payoff Demand, fax your request to our Loan Servicing Department at 858.298.3682. Thinking of refinancing your non-BluPeak Credit Union, auto, personal or mortgage loan? Call us first before you act. We offer extremely competitive rates and may be able to help you get the savings or extra cash you need.

Question 13

How do I sign up for Online &#038; Mobile Banking?

Accepted Answer

If you are a member of BluPeak Credit Union, register here for Online Banking.

Question 14

How do I reset my Online Banking password?

Accepted Answer

To reset your Online Banking password, use the Forgotten Password Feature and follow the prompts.

Question 15

How do I make a Mobile Check Deposit?

Accepted Answer

With our Mobile Deposit feature, you can quickly and conveniently deposit paper checks using your smartphone or tablet. You’re going to love it!

Simply log into the app, select Check Deposit and follow the on-screen prompts. You’ll take a picture of the front of your check and another of your endorsement on the back. To finalize the deposit, you’ll verify the amount of the deposit. That’s all there is to it! We recommend that you retain the paper check for 30 days or until it has cleared the issuer's financial institution.

Question 16

How secure is Online Banking?

Accepted Answer

BluPeak Credit Union uses the latest SSL encryption technology to secure your online and mobile banking sessions. This is a process where the information between our servers and your browser or mobile device is encrypted (or scrambled) so it cannot be read by unauthorized parties. Please visit our Online Security Policy.

Question 17

Are my mobile transactions secure?

Accepted Answer

Yes! The Mobile Apps certify all devices and ensure all transactions are fully encrypted and secure on that device. To further secure your transactions in Mobile Banking, you will be required to log in the same way as you would with Online Banking.

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