Privacy & Security
Protecting Your Privacy
As your trusted financial partner, protecting your right to privacy is one of our most important jobs. By reading our privacy documents you’ll learn what information must be shared out of necessity to manage your accounts and what information sharing you have the right to control. We encourage you to read our policy and contact us if you have any questions.
Your Safety is Our Top Priority
We use state-of-the-art technology to help detect and prevent potential fraud. Based on your previous usage, if a purchase appears suspicious, we’ll reach out to ensure you authorized the transaction. If someone is using your account fraudulently, we can prevent additional activity from occurring. And if you’re planning a vacation or business trip, be sure to let us know. Purchases made in areas you normally don’t visit may trigger our fraud detection system, causing transactions to be declined.
Our website and digital banking channels use the latest security standards to ensure that data transmissions are secure.
Think of it as Enhanced Login Security. It protects you against online fraud by providing an additional authentication ‘factor’ beyond your username and password through the use of a one-time access code when you login to a new computer or device.
Digital Banking Safety Tips
We’re committed to preserving and protecting not only your finances, but your financial information as well. Here are some additional security steps you may want to take:
- Add a password to your BluPeak account by calling us at 866.873.4968 or by visiting a convenient branch location
- Use transaction notifications located in digital banking to alert you when certain activity occurs on your account
- Alert us before you travel through online banking, by phone at 866.873.4968, or by visiting a convenient branch location
- Contact us immediately if your debit/credit card is lost or stolen
- Monitor your accounts and contact us immediately if you notice an unauthorized activity
ID Theft & Fraud
Our Member Service Representatives will never ask you to give your full account number over the phone – they already have that information. For your security, never give your full account information or PIN number to anyone who calls you on the phone or contacts you by email, no matter how legitimate the request may sound.
We have a system to communicate with you safely
Did You Receive a “Secure” Email from Us?
From time to time we may send you an email that requires an extra “security” step. That’s because the information in the email is encrypted to protect your information. Here’s how to open an encrypted mail from us.
Suspect that someone stole your identity?
If your ID has been stolen, you need to defend your reputation as soon as possible. Visit the he Federal Trade Commission website to learn more.
The Federal Bureau of Investigation (FBI) is also a great resource when dealing with fraud or identity theft. Learn more about the most common criminal schemes.
- Avoid Scams/Be Smart Online
- Elder Abuse (San Diego County District Attorney)
- FBI Internet Fraud Complaint Center
- Federal Trade Commission: 877.IDTHEFT or www.ftc.gov/idtheft
- Identity Theft Resource Center
- Privacy Right Clearinghouse
- Social Security Fraud Hotline: 800.269.0271 or https://www.ssa.gov/antifraudfacts/
- State of California Office of the Attorney General
- U.S Department of Justice
- Postal Inspectors: 800.372.8347
- To report CHECK fraud: Telecheck: 800.710.9898 or Chexsystems: 800.428.9623
Keeping you and our staff safe is our highest concern. Simply asking everyone to remove their hats, sunglasses and hoodies while visiting a branch has been proven to deter criminals and prevent robberies, fraud and identity theft.
We understand there may be special circumstances in which you may not be comfortable removing these items in public. Our friendly staff will make sure you’re as comfortable as possible and accommodate special requests on a case-by-case basis.
Removing your hats, sunglasses and hoodies makes us all safer. Your cooperation not only helps deter would-be criminals but also makes it easier for law enforcement to identify the bad guys when necessary.